How to Contact Support

People often ask us how to contact support! You can contact Support in a variety of ways. Please try to include as many details as you can to help our team understand your problem and its context. The best way is to Log a ticket using the web form.

Log a ticket using the web form

Filling in the ‘Contact Support’ form logs a ticket directly in our Helpdesk System, found HERE.

Log a bug in TracxTMS

TracxTMS has its own ability to log bugs, at the moment it sends an email directly to our support email and we take it from there to log a bug in our system.

Simply click the Bug icon in the top right of you screen, in the subsidiary navigation area

Call your Implementation Contact

The guy who set up your system, call him/me, you should have his number.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support