frequently asked questions

Here are some of our most frequently asked questions from our customers. 

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Frequently Asked Questions by Our Amazing Customers

How Can I Save Thousands on EDI Costs?

With our own dedicated servers, we are able to complete EDI transactions without additional costs to you! When you consider that the average transaction costs around $3 when you attribute it to all the transactions that happen between a single customer, you will find that the savings roll up exponentially. 

What Accounting Programs do you Integrate with?

We integrate with some of the most popular accounting companies including QuickBooks, Xero, Sage 50, and Comdata. If you don’t see your software here, reach out to us and we may be able to integrate with it. 

Where can I get Support for my Tracx Account?

Getting support is easier than ever, if you visit our support page, you can reach out and let us know how we can help! Alternatively, we also encourage you to check out our knowledge base. You may find the answers in some of our articles. 

How do I get Started with TracxTMS?

A great way to get started with us is by reaching out to or you can book a demo with us by visiting our book a demo page. 

Do you have any Training Videos?

Yes we do, there is a full Playlist of videos covering almost every feature of TracxTMS on You Tube, right here.

Do you have a User Manual?

We are writing one right now.

Does you products work with my current GPS/ELD package?

Yes, sir! We have customers using every type of GPS system: Samsara, GeoTab, Titan; if theres a new one out there, we’ll set you up, don’t worry. 

Can I get Training and help setting up the system once I've signed up?

We go through an extensive Discovery and Implementation process with all our new customers. We will get to know your business and it operations and processes so we can configure TracxTMS to work just the way you need it. We’ll train your Sales, Logistics and Accounts Users so everybody knows what they are doing before we go Live. We’ll help you import the current Customer, Assets and drivers information, so you hit the ground running! 



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Learn about your business

• Discuss your software needs

• System Demo

• Pricing

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Discovery Meeting
(1-2 Hours)

• We will collect more information on your company

• Define client requirements for contract drafting

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Contract & Onboarding

• Finalize Scope of Contract

• Contract is signed by both parties

• Talk about expectations for an implementation timeline

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• Complete the Onboarding Process

• The client will complete the success training program

• Launch Tracx System for your company

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