Frequently Asked Questions by Our Amazing Customers
How Can I Save Thousands on EDI Costs?
With our own dedicated servers, we are able to complete EDI transactions without additional costs to you! When you consider that the average transaction costs around $3 when you attribute it to all the transactions that happen between a single customer, you will find that the savings roll up exponentially.
What Accounting Programs do you Integrate with?
We integrate with some of the most popular accounting companies including QuickBooks, Xero, Sage 50, and Comdata. If you don’t see your software here, reach out to us and we may be able to integrate with it.
Where can I get Support for my Tracx Account?
Do you have any Training Videos?
Yes we do, there is a full Playlist of videos covering almost every feature of TracxTMS on You Tube, right here.
Do you have a User Manual?
We are writing one right now.
Does you products work with my current GPS/ELD package?
Yes, sir! We have customers using every type of GPS system: Samsara, GeoTab, Titan; if theres a new one out there, we’ll set you up, don’t worry.
Can I get Training and help setting up the system once I've signed up?
We go through an extensive Discovery and Implementation process with all our new customers. We will get to know your business and it operations and processes so we can configure TracxTMS to work just the way you need it. We’ll train your Sales, Logistics and Accounts Users so everybody knows what they are doing before we go Live. We’ll help you import the current Customer, Assets and drivers information, so you hit the ground running!
TRACX TMS FLEET MANAGEMENT SOFTWARE ONBOARDING PROCESS
• Learn about your business
• Discuss your software needs
• System Demo
• We will collect more information on your company
• Define client requirements for contract drafting
Contract & Onboarding
• Finalize Scope of Contract
• Contract is signed by both parties
• Talk about expectations for an implementation timeline
• Complete the Onboarding Process
• The client will complete the success training program
• Launch Tracx System for your company