We’ve reduced our administrative staff significantly, which cut costs and allowed us to reallocate resources more effectively.
Background
Maxway Trucking grew from a single postal route to a major freight service provider across 11 Western States over five decades. The company specializes in managing extensive contracts for the USPS, with 300 trucks delivering to over 800 customers daily. Maxway has a strong team dedicated to innovative logistics solutions, and a solid foundation of growth and service. To support its growing operations, Maxway needed a TMS trucking software to meet USPS compliance demands and enhance business efficiency. Maxway Trucking is a prime example of effective transportation management and is focused on solutions that keep pace with the dynamic market and regulatory demands, as shown in this success story with TracxTMS.
The Challenge
Maxway needed to upgrade its system to a TMS to meet the new compliance requirements set forth by the USPS. The USPS mandates called for a system that could interface with its own tracking systems for accurate and timely data communication. Previously, Maxway managed its operations through a basic spreadsheet which lacked the advance features needed for real-time data reporting and operational oversight. The shift to a more advanced system like TracxTMS was crucial not just for compliance but also for boosting operational efficiency and reducing manual workload.
The TracxTMS Solution
In 2023, Maxway implemented TracxTMS, choosing it for its ability to seamlessly integrate with USPS tracking systems and meet strict compliance requirements. The solution provided a full suite modern transportation management tools, including automated dispatch, advanced reporting, and real-time tracking functions.
TracxTMS not only facilitated compliance with federal regulations but also revolutionized Maxway’s operational capacity. The system automated many of the old manual processes, allowing for more efficient route planning, improved communication between drivers and dispatchers, and enhanced visibility into operational metrics. This enabled Maxway to make smarter decisions, optimize routes, and manage driver schedules more effectively, leading to increased efficiency and reduced administrative overhead.
Transformative Results
- Operational Overhaul: TracxTMS slashed administrative needs from four full-time employees managing scheduling and dispatch to just one. This cut overhead significantly by reallocating their resources most effectively.
- Data-Driven Compliance: With robust tracking and automated reporting, Maxway not only met USPS requirements but also gained critical insights into route profitability and operational efficiency.
- Streamlined Communication: The system smoothed operations, enhancing interactions between drivers and dispatchers, leading to fewer scheduling errors and more on-time deliveries.
- Empowered Growth and Geographical Expansion: The implementation of TracxTMS was pivotal in Maxway’s strategic expansion into Pheonix, facilitating the management of a new remote distribution center with fewer on-ground personnel.
Client Insights
Maxway’s Systems Manager praised TracxTMS for its pivotal role in transforming their operational processes and compliance reporting. “It’s definitely given us a lot of insight into the data,” he noted, acknowledging how TracxTMS has enabled deeper insights into operational efficiencies and profitability that were previously inaccessible.
He also highlighted the tangible benefits of adopting TracxTMS, stating, “We’ve reduced our administrative staff significantly, which cut costs and allowed us to reallocate resources more effectively.” The superior data visibility and streamlined communications facilitated by TracxTMS have not only improved day-to-day operations but also supported Maxway’s credibility and reliability in fulfilling USPS mandates.
Additionally, TracxTMS’s robust feature set has built an environment of continuous improvement and adaptability at Maxway. This has positioned them well for future expansions and increased their competitive edge in the logistics sector.
Future Projections
Maxway is set to leverage TracxTMS for further growth and expansion. The implementation of TracxTMS has simplified remote management of new routes and locations, such as their Pheonix operations. This scalability allows Maxway to efficiently manage expansion efforts without the need for constant on-ground supervision. TracxTMS not only supports Maxway’s current operational needs but also aligns with its strategic vision to broaden service offering and enhance logistical efficiencies.