Apply Now – Software Support Specialist

Responsibilities

  • Answer client calls within a timely and professional and timely manner
  • Provide effective solutions to clients in an effort to resolve their concerns
  • Create tickets in the ticket system and assign priorities
  • Troubleshoot technical problems to determine the root cause
  • Provide off-site software training to clients on an as-needed basis

Requirements

  • Excellent customer service skills with a focus on providing a high level of service to clients
  • Highly professional phone etiquette
  • Strong communication skills
  • Ability to work well under pressure and tight timelines
  • Must be able to work well independently and within a team environment
  • Good problem solving skills
  • Willingness and ability to upgrade professional skills and competence

Educational requirements

  • Post-secondary education and minimum 2 years working experience in customer service
  • Good knowledge of software and technology
  • Must be fluent in English (verbal, written, comprehension)